1: How did you find out about us?

2: How friendly did you find our telephone donation line? Very friendly Friendly Average Poor Very unfriendly

3: How helpful were the volunteers when you called our donation line? Very helpful Helpful Average Poor Very unhelpful

4: How easy was it to contact us? Easy Okay Difficult

5: If difficult please state reason

6: How can we improve our telephone donation line?

7: How helpful/friendly were our staff when they came to collect your furniture?

Very helpful / friendly Friendly Average Poor Very unfriendly and unhelpful

8: If they weren’t able to take furniture did they give you a satisfactory explanation? Yes No

9: How long did you have to wait a long time for your collection?

10: Overall how would you describe you experience? Excellent Very Good Good Average Poor Very Poor

11: Would you use the service again or recommend us to you friends and family? Yes No

12: How can we improve our furniture collection service?

13: In order to help us improve our services would you mind if we contacted you? Yes No

Name Contact Number